We will try our best till meet
our guest's satisfaction
Please note the membership terms and conditions of Company as follows.
The Hotel can refuse to accept any guests in case of the following:
A guest must register the following items at the front desk upon the arrival at the Hotel.
The Company collects personal information through the following methods:
Provision of content(s), provision of certain customized service(s), delivery of good(s) and/or bill(s), identification, purchase and payment and collection of payment
Provision of membership service, restriction on members those who have violated the Terms & Conditions of CO-OP City Hotel Seongsan, restriction on behaviors that cause normal operation of services, restriction on dishonest use of services, confirmation of intention to join, restriction on joining of a member or number of times of joining, confirmation of agreement of a legal guardian when collecting personal information of a child under the age of 14, identification of the legal guardian, preservation of record for dispute mediation, handling of customer inquiries such as adjustments of complaints, delivery of notifications and confirmation of intention to cancel a membership
Development of a new service and provision of a customized service, provision of a service and advertisement according to statistical characteristics, confirmation of effectiveness of a service, provision of even information and participation opportunities, provision of advertising information, learning of frequency of access and statistics on service use of members
The Company shall use the personal information of its members within the range specified under “2. Collection and Use of Personal Information,” and shall not extend the range or disclose the personal information of its members to a third party without a prior consent of users. However, the following cases are exceptions:
The Company consigns personal information processing as the following in order to improve its services, and has established a set of regulations on consignment of personal information according to the law in order to protect the personal information.
The consignment organization and the range of consignment are as the following:
|Consignee||Range of Consignment||Retention and Use period of Personal Information|
|CO-OP City Hotel Seongsan||Management of the website and the system||Till a member cancels his/her membership, or till the consignment agreement is terminated|
The Company will immediately destroy the personal information collected once the personal information retention period expires or else the purpose of processing thereof has been achieved. However, the following information will be retained for the following reasons for a specified period of time:
If it is necessary to retain personal information collected in accordance with the law such as the Commercial Law and the Consumer Protection in the Electronic Commerce Transactions Act, the Company will retain the personal information collected during certain periods specified by the each law. In such cases, the Company shall use the retained personal information for the purpose of the retention only, and the retention periods are as the following:
The Company will immediately destroy personal information when the purpose of collection and use of personal information is achieved.
To prevent personal information from being lost, stolen, leaked, altered or damaged and ensure safety when handling the personal information of information principals, the Company takes the following technical/administrative measures:
Password of each member of CO-OP City Hotel Seongsan are encrypted before they are saved and managed. Only the member knows his/her password, and viewing/modification of personal information is available only to the person who knows the password.
The Company is providing its utmost effort to prevent leakage of and/or damage on personal information of its members by hacking, computer viruses and etc. The Company frequently makes back-ups on data in order to prevent damages on personal information. The Company prevents leakage of and damage on personal information by using the latest vaccine programs. The Company uses encryption communications and etc. to safely transmit personal information on the network. Moreover, the Company is operating an intrusion prevention system to restrict unauthorized external intrusion, and providing efforts to adapt all possible technological measures to obtain systematical security.
You may report all complaints related to personal information protection in using the Company’s service to the Chief Privacy Officer or department in charge. The Company will provide prompt and sufficient answers to your reports.
|Chief Privacy Officer||Privacy Management Admistrator|
|Name||Jo yong-suk||Name||Kim young-jun|
|Affiliation||CO-OP City Hotel Seongsan||Affiliation||CO-OP City Hotel Seongsan|
|Phone Number||064-780-9800||Phone Number||064-780-9800|
|Title||General manager||Title||Department head|
Email address, shown on the website, should not be illegally collected through program, collecting electronic mail, or other technical devices and if it is violated, you might be punished by Information and Communications Act.
CO-OP City Hotel Seongsan hereby unveils how image information is processed and managed with what purpose in accordance with the Image Information Processing Equipment Operation && Management Policy.
CO-OP City Hotel Seongsan shall install and operate image information processing equipment for the following purposes in accordance with Paragraph 1 of Article 25 of Personal Information Protection Act.
※ In case the business facility has a parking space that can hold more than 30 vehicles, installation and operation are allowed on the basis of Paragraph 1 of Article 6 of 「Enforcement Regulations on Parking Lot Act」.
|Number of Equipment Installed||Installation Position and Filming Scope|
|72||lobby, Rooftop, hallway and etc.|
To protect image information of customers and handle related complaints, the Company has the Image Information Protection Manager and Access Controller as the following:
|Manager||Maintenance team||Kwon, sun-ho||Section Chief||064-780-9800|
CO-OP City Hotel Seongsan consigns visual information processing equipment as the following in order to improve implement its services, and has established a set of regulations on consignment agreement of visual information processing equipment according to the law in order to protect the personal information.
|CO-OP City Hotel Seongsan||Operate CCTV|
|Filming Hours||Storage Period||Storage Place|
|24 hours||30 days||CCTV management office in each chain|
Processing Method: Matters regarding the requirements such as use of personal image information outside the purposes, provision to a third party, destruction and viewing are recorded, and after the retention period, all data are permanently deleted using a technical method ensuring that the records cannot be reproduced (data printed on paper must be shredded in a paper shredder or incinerate).
If a guest wants to view or delete his/her personal image information, he/she can make a request to the Image Information Processing Equipment Operation Manager at all times. However, the information is limited to the images containing the guest and/or to those needed for the protection of his/her health or property. If requested to view or delete the personal image information, CO-OP City Hotel Seongsan will take a necessary measure immediately.
The image information processed by CO-OP City Hotel Seongsan is encrypted for safety. In addition, CO-OP City Hotel Seongsan differentiates the access control to the image information for the purpose of management of the personal image information. To prevent counterfeit and forgery of personal image information, date of creation, purpose of viewing, name of the viewer, date viewed and etc. are properly recorded and managed. In addition, the image information is kept safe in a locked cabinet.
The Image Information Processing Equipment Installation and Operation Policy was enacted on September 19th, 2014. When there is an addition, a deletion or a correction of the content of the current Policy in accordance to laws, policies or changes in security technology, it should be informed through the CO-OP City Hotel Seongsan website seven (7) days before the implementation of such changes.
Date of Initial Notification: April 1st, 2016